Welcome to our Frequently Asked Questions page! We put these together because they are the most common questions we receive on a regular basis. Contact us should you need further assistance beyond these questions:
Q: When will I receive my order?
A: If you place your order before 3:00pm EST Monday - Friday, your order will likely go out that very same day. During the busy holiday shopping season, it may ship the following day due to the amount of daily orders. We promise to get your purchases out as quickly as possible as your gifting needs are incredibly important to us! If your order is placed after 3:00pm EST on Friday or over the weekend, then your order will ship the following Monday, as we do not ship Saturdays or Sundays. Please note we ship from the state of New Jersey and we use UPS ground for all orders. Feel free to upgrade your shipping to a speedier service at your time of check out, if need be.
Q: Why are my SALTOPIA Infused Sea Salts becoming sticky or solid?
A: We do not use any anti-caking agents or pouring agents in any of our products, therefore some of the flavors can become sticky. Please know that keeping the salts away from heat or humidity will avoid this from happening in the future. Also know that none of our products are meant to be “free flowing” due to the lack of chemical agents and this is why we sell our salts in jars without the “shaker” tops. The spoons are meant to help loosen the salt crystals upon use. It’s not the easiest concept to get used to especially when customers are used to store bought salts that indeed use these chemicals to create the free-flow of the salts or seasonings.
Q: What is the expiration date for SALTOPIA Infused Sea Salts?
A: The great news is that sea salt does not go bad! You do not have to worry about it expiring! In fact, back during the time of no-refrigeration, many foods such as fish and meat were packed in sea salt to prevent them from spoiling. If any of our infused sea salts have a shelf life, the date will live on the side of the label, just under the ingredients. Remember, Himalayan Sea Salt is 600,000,000 years old!
Q: Are SALTOPIA Infused Sea Salts gluten free?
A: We do NOT use any flour or wheat ingredients in our products. We list all ingredients directly on the product listings and labels. Please be aware, while we do not use any flour or wheat in any of our salts, we are also not allergy specialists nor do we recommend any nutritional guidance for our customers. We always recommend you work with your healthcare professional and know that all our ingredients are listed clearly on the labels.
Q: Why are your shipping rates so high?
A: We ask the same exact question to the shipping companies daily! Ha! Our average shipping rate from our facility to most urban cities in the USA, via UPS Ground is $12.24 - $18.97. This does not include the cost of the box or packing materials. We feel that $9.95 is more than fair considering what we actually are billed for. Please note, we are still taking on a loss for the shipping fees.
Q: Are SALTOPIA Infused Sea Salts Kosher?
A: If you require Kosher certification for your foods, please note that sea salt is indeed already "Kosher" according to the definition of Kosher Compliance. All of our Naturally Harvested Sea Salt maintain Kosher certification at their point of harvest.
Q: Can I ask SALTOPIA for a donation for my organizations fundraiser?
A: Yes! We love to help others and donate regularly. Please note there is an annual budget set aside for giving and all interested parties must fill out our online form in order to be considered.
A: If you place your order before 3:00pm EST Monday - Friday, your order will likely go out that very same day. During the busy holiday shopping season, it may ship the following day due to the amount of daily orders. We promise to get your purchases out as quickly as possible as your gifting needs are incredibly important to us! If your order is placed after 3:00pm EST on Friday or over the weekend, then your order will ship the following Monday, as we do not ship Saturdays or Sundays. Please note we ship from the state of New Jersey and we use UPS ground for all orders. Feel free to upgrade your shipping to a speedier service at your time of check out, if need be.
Q: Why are my SALTOPIA Infused Sea Salts becoming sticky or solid?
A: We do not use any anti-caking agents or pouring agents in any of our products, therefore some of the flavors can become sticky. Please know that keeping the salts away from heat or humidity will avoid this from happening in the future. Also know that none of our products are meant to be “free flowing” due to the lack of chemical agents and this is why we sell our salts in jars without the “shaker” tops. The spoons are meant to help loosen the salt crystals upon use. It’s not the easiest concept to get used to especially when customers are used to store bought salts that indeed use these chemicals to create the free-flow of the salts or seasonings.
Q: What is the expiration date for SALTOPIA Infused Sea Salts?
A: The great news is that sea salt does not go bad! You do not have to worry about it expiring! In fact, back during the time of no-refrigeration, many foods such as fish and meat were packed in sea salt to prevent them from spoiling. If any of our infused sea salts have a shelf life, the date will live on the side of the label, just under the ingredients. Remember, Himalayan Sea Salt is 600,000,000 years old!
Q: Are SALTOPIA Infused Sea Salts gluten free?
A: We do NOT use any flour or wheat ingredients in our products. We list all ingredients directly on the product listings and labels. Please be aware, while we do not use any flour or wheat in any of our salts, we are also not allergy specialists nor do we recommend any nutritional guidance for our customers. We always recommend you work with your healthcare professional and know that all our ingredients are listed clearly on the labels.
Q: Why are your shipping rates so high?
A: We ask the same exact question to the shipping companies daily! Ha! Our average shipping rate from our facility to most urban cities in the USA, via UPS Ground is $12.24 - $18.97. This does not include the cost of the box or packing materials. We feel that $9.95 is more than fair considering what we actually are billed for. Please note, we are still taking on a loss for the shipping fees.
Q: Are SALTOPIA Infused Sea Salts Kosher?
A: If you require Kosher certification for your foods, please note that sea salt is indeed already "Kosher" according to the definition of Kosher Compliance. All of our Naturally Harvested Sea Salt maintain Kosher certification at their point of harvest.
Q: Can I ask SALTOPIA for a donation for my organizations fundraiser?
A: Yes! We love to help others and donate regularly. Please note there is an annual budget set aside for giving and all interested parties must fill out our online form in order to be considered.